EETC · 04
Do not delay payment with extra paperwork
Proof of delivery should show that the job is done. Internal approvals and unnecessary documents must not add artificial delays to invoicing or payment. Keep disputed claims separate from undisputed amounts.
Priority improvements
Agree invoice evidence, payment dates and separate settlement of undisputed amounts.
Can the carrier invoice promptly after delivery using reasonable evidence, without avoidable extra administrative steps?
Take the Quick Check →EETC · 05
Record waiting time and agree how it is handled
A waiting driver and vehicle cannot carry out another job. Record and communicate waiting time outside the carrier’s control, and agree its operational and financial treatment in advance.
Priority improvements
Record waiting time and agree compensation and responsibility.
Is waiting outside the carrier’s control recorded and handled under a clear, predictable rule?
Take the Quick Check →EETC · 08
Know who carries the goods
Subcontracting can be useful. Keep the actual carrier identifiable and require an agreed, controlled and traceable process for further subcontracting.
Priority improvements
Identify the executing carrier and document authorised subcontracting.
Is further subcontracting subject to a prior agreed, controlled and traceable mechanism?
Take the Quick Check →